Faq
Q: Where are you located?
We're based in the United States and handle all packaging, testing, and shipping ourselves to ensure safe and fast delivery.
Q: Where do you import from?
We source authentic Japanese gaming and anime products directly from Japan and around the world, including consoles, games, and exclusive merchandise.
Q: How long does shipping take?
Most orders ship within 2-3 business days and arrive in 1-3 weeks depending on location.
Q: Do I have to pay customs fees?
No, you won't have to pay any customs fees. All items are shipped directly from the United States, everything you see is already in our hands and ready to ship.
Q: Are the products authentic?
Yes! All products are 100% authentic and sourced directly from authorized retailers in Japan.
Q: What's your return policy?
Due to the nature of international imports, we only accept returns for damaged or defective items. Please contact us within 48 hours of delivery.
Q: Can you find specific items for me?
Yes! We offer custom order services. Reach out to us with what you're looking for and we'll do our best to source it.